An999's Terms and Conditions — Read this once before you play

01 General Terms and Conditions & Introduction

By accessing an999.win or using any of its services, you are considered to have fully agreed to these Terms & Conditions. an999 is an online gaming platform operated for adult users in Bangladesh.

These Terms & Conditions are written in Bengali so every user in Bangladesh can understand them easily. If anything is unclear, please reach out to an999's customer support team.

• Eligibility to use an999: you must be at least 18 years of age.
• These terms may be updated from time to time; any changes will be published on the site.
• An999 reserves the right to suspend or modify its services at any time.
• It is every user's responsibility to read and comply with these terms.

02 Account Registration & Eligibility

To open an account with an999, you must meet the following requirements. No games can be played or transactions made without a valid, active account.

Information Required for Registration

• You must provide your real name, date of birth, and mobile number.
• Each person may only register one account — multiple accounts are strictly prohibited.
• Keeping your account password secure is entirely the user's responsibility.
• A copy of your National ID or passport may be required for KYC verification.
• Registering with false information will result in immediate account closure.

Account Security

Never share your an999 account login details with anyone. If you suspect unauthorized access to your account, contact an999 Support immediately. an999 will never ask for your password via email or message — treat any such request as a scam.

03 Deposit & Withdrawal Policy

All financial transactions on an999 are conducted transparently and in accordance with defined rules. The following terms apply to deposits and withdrawals.

Deposit Rules

• The minimum deposit amount is BDT 100 (one hundred taka).
• Accepted payment methods: bKash, Nagad, and Rocket.
• Once a deposit is confirmed, it is generally credited to your account within 2–5 minutes.
• The payment account used for deposits must be registered in your name.

Withdrawal Rules

• The minimum withdrawal amount is BDT 300 (three hundred taka).
• Withdrawal requests are generally processed within 15 minutes to 24 hours.
• Withdrawals may be held if bonus wagering has not been completed.
• Using multiple withdrawal accounts for the same person is not permitted.
• Additional identity verification may be required for large withdrawal amounts.

04 Bonus & Promotion Terms

Please read these terms carefully before using any bonus or promotional offer from an999. Each bonus offer has its own wagering requirements.

Welcome Bonus

• New members receive a welcome bonus on their first deposit — see the Promotions page for details.
• The welcome bonus can only be claimed once.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the specified wagering requirements have been met.

Wagering Requirements

• The wagering requirement for each bonus may be 10–30 times the bonus amount.
• Wagering is only counted on bets placed in eligible games.
• If wagering requirements are not met within the specified time limit, the bonus will be forfeited.
• An999 reserves the right to modify or cancel any bonus offer at its discretion.

05 Gaming Rules

Every game on an999 is conducted fairly and transparently. The following rules must be followed during gameplay.

• All game outcomes are determined by certified RNG technology — no manipulation is possible.
• If a game is interrupted due to a technical error, an999 will void that round and refund the wagered amount.
• In live games, the dealer's decision is final and cannot be changed.
• If an event is cancelled in Sports Betting, the wagered amount will be refunded.
• Any winnings obtained by exploiting bugs or vulnerabilities in the an999 software or game system will be considered void.

Sports Betting Special Rules

Sports Betting payouts are calculated based on the odds set by an999. If match-fixing is suspected, payouts for the relevant bets may be suspended. In live betting, bets placed before an odds change will be settled at the previous odds.

06 Prohibited Activities

The following actions are strictly prohibited on an999. Violations may result in account closure and legal action.

• Creating multiple accounts to collect bonuses.
• Using another person's identity or payment account.
• Attempting to hack or gain unauthorized access to the an999 system.
• Money laundering or transferring illegal funds through an999.
• Using bots or automated software to play games.
• Harassing or behaving indecently toward other players.
• Attempting to influence or manipulate game outcomes.

07 Account Closure & Suspension

An999 reserves the right to suspend or permanently close a user's account under the following circumstances.

• If the Terms and Conditions are violated.
• If KYC verification is not completed.
• If your account has been inactive for an extended period (more than 12 months).
• If you request voluntary Self-Exclusion.
• Upon request by law enforcement authorities.

An999 treats every Self-Exclusion request with the utmost seriousness. As part of its responsible gaming commitment, an999 supports any member who wishes to take a break for a specified period.

Balance After Account Closure

If an account is closed for reasons other than a terms violation, any valid balance will be returned. However, if the closure is due to prohibited activities, the entire balance will be forfeited.

08 Privacy & Data Protection

An999 places the highest priority on the security of users' personal information. For full details on how we collect and use your data, please see our Privacy Policy Available on the page.

• An999 does not sell your information to third parties.
• All data is protected with SSL encryption.
• Payment details are not stored on an999's servers.
• Information may be disclosed to relevant authorities when required by law.

09 Limitation of Liability

An999 is committed to providing reliable service at all times; however, an999's liability will be limited under the following circumstances.

• An999 is not responsible for game losses caused by internet disconnection.
• An999 is not responsible for issues caused by third-party payment gateways.
• An999 does not interfere with normal game outcomes, except in the case of technical errors.
• An999 is not responsible for issues arising from the user's own device or network.

10 Rule Changes & Contact

An999 reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the site along with the date of update. Continued use of the site after changes have been made will be considered acceptance of the revised terms.

If you have any questions about these Terms & Conditions, please contact our support team. an999's customer support is available 24 hours a day, 7 days a week.

• Email: [email protected] (text only, for general inquiries)
• Live Chat: Available after logging into the platform
• Average response time: 15–30 minutes